Privacy Policy

SchoolPadi ("we", "us", "our") provides a school management platform used by school administrators, teachers, parents and students. This policy explains what information we collect, how we use it, and the choices you have. By using SchoolPadi you agree to the practices described here.

1. Information we collect

Information you provide

• Account details such as name, email address, phone number and role.
• School records including student profiles, classes, results, attendance and fee information.
• Messages, announcements and support requests you send through the platform.

Information collected automatically

• Device and usage data such as app version, device type and basic activity logs.
• Cookies and similar technologies used to keep you signed in and improve the service.

2. How we use your information

• To operate core features — results, fees, attendance and communication.
• To authenticate users and keep accounts secure.
• To send notifications, receipts and important service updates.
• To improve, troubleshoot and support the platform.
• To comply with legal and regulatory obligations.

3. How we share information

We do not sell your personal data. Information is shared only:

• Within a school, between authorised administrators, staff and the parents/students they serve.
• With trusted service providers (for example payment and hosting partners) who process data on our behalf.
• Where required by law or to protect the rights and safety of users.

4. Payments

Online fee payments are handled by third-party payment processors. We do not store full card details on our servers; payment information is processed securely by our payment partners.

5. Data retention

We retain school and account data for as long as an account is active or as needed to provide the service and meet legal obligations. Schools may request deletion of records that are no longer required.

6. Security

We use appropriate technical and organisational measures to protect your data, including encrypted connections and role-based access controls. No system is completely secure, but we work continuously to safeguard your information.

7. Your rights

• Access, correct or update the information held about you.
• Request deletion of your personal data, subject to legal limits.
• Contact us with any privacy questions or concerns.

8. Children's data

SchoolPadi processes student information on behalf of schools. Student accounts and records are managed by the school and their authorised guardians. We handle this data solely to deliver the school's services.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the app or by email, and the "last updated" date above will reflect the latest revision.

10. Contact us

Questions about this policy? Reach us any time via our contact page or email support@schoolpadi.com.